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American Job Centers


American Job Centers (also known as as One Stop Career Centers in CT)

General Purpose of Agency

American Job Centers are designed to serve as a One Stop resource for jobs, training and skill development. All services are free.

Specific Activities of Interest to Persons Living With AIDS

Services available through the American Job Centers include Job Search and Career Workshops, Business Seminars, fully equipped Computer Labs and Resource Libraries, and copying, mailing and faxing services.  In addition, customers can receive Labor Market Information, Career Counseling, Skills Assessment, Job Development and Placement Assistance, Job Training and Tuition Assistance programs, and supportive services such as Child Care and Transportation for qualified individuals.

American Job Centers Job Training/Vocational Training (Workforce Investment Act) Scholarships

What you can expect

Many of the services and resources of American Job Centers that are available are self-serve. You may start using services upon your first visit, on a drop-in basis. For example, you are able to just sign in to use computers or to attend a workshop to improve your job-hunting skills.

Orientation to services available through American Job Centers

How to effectively access this agency

Many people will benefit from asking for the help they need to benefit most from American Job Centers services and resources. When you first visit American Job Centers, let the staff person you speak with know that you are there for the first time, and will need to receive a tour and overview of the resources, services and programs, to be able to make good use of them. Request a description of all of the Core Services available to all at your American Job Centers location. Then, ask to be screened for your eligibility for Intensive Services (not just the Core Services available to all), and for details about what they may include.

What Services are available at American Job Centers?

Onsite Resource Center (May also be referred to as a Resource Library or Career Center)

1. CORE SERVICES – Available to ALL Job Seekers whether you are unemployed or seeking a new job. These services are usually self-directed in nature and available to the customer regardless of eligibility. American Job Centers offers free resources to support your job search and employment needs.

The following services are available in American Job Centers:

  • Free use of computers, copiers and fax machines
  • Free resume paper, envelopes, and postage for job search related materials
  • Accessible Work Stations with assistive technology and software programs (may not be available in all Centers)
  • Referrals to community and partner agencies that offer additional employment, training or support services
  • CT Job Central – free job listings
  • Free job search/readiness workshops
  • Free internet access/use of computers
  • Free online training programs and computer literacy (may not be offered in all locations)
  • Library of career and educational publications
  • Customized work stations and services for individuals with disabilities
  • Professional resume writers
  • Career counselors
  • Labor Market Information (LMI)
  • On-site business recruitments
  • Assessment tools: interest, aptitude and personality assessments

2. INTENSIVE SERVICES(Available to those who qualify)

Eligibility usually consists of one of two criteria:

  • Dislocated Worker (DW) – Receiving unemployment benefits, Difficulty re-entering into the workforce or
  • Low Income Adult – People whose income is less than 50% of the state’s median, or who receive Food Stamps (income eligibility based on family size; in 2012, 50% of state median income for a family size of 1 was $26,512.98)

Along with an array of services to support your job search, American Job Centers professional staff provides enhanced services and resources including the following:

  • Career counseling and guidance in developing an Individualized Employment Plan (IPE)
  • Instructional job search workshops
  • Interest, aptitude and personality assessments
  • Interview and networking support
  • Referrals to community and partner agencies that offer additional employment, training or support services
  • Job referrals
  • Assistance in applying for continuing education/training scholarships
  • 12-month follow-up support

3. OCCUPATIONAL SKILLS & TRAINING RESOURCES – Employment and training services are aligned with the needs of today’s ever changing economy, assisting individuals in skills upgrading and enhancement for in-demand careers.

  • On-the-Job Training (OJT) or Wage Subsidized Program applications
  • Financial aid information
  • Occupational skill training applications for those who qualify and as long as funding is available. Programs must be chosen from the Eligible *WIA Approved Providers List, available on CTDOL website.
  • Local Adult Education, ESL and Continuing Education program referrals
  • Jobs First Employment Services (JFES): TANF recipients receive case management and subsidized work opportunities

Some programs have eligibility requirements. Please call an American Job Centers One-Stop Career Center to learn more about these opportunities, or visit

*WIA = Workforce Investment Act

American Job Centers have career counseling, job development and referrals to other services you might need.

Free workshops on topics including:

  • Interviewing
  • Interviewing strategies
  • Internet job search
  • Resumes
  • Time management
  • Stress management
  • Job applications

Use American Job Centers Computer Labs:

  • Search for jobs and send your resume electronically
  • Resume preparation
  • Cover letters
  • Internet access
  • Post your resume online

American Job Centers will supply:

  • Paper for your resume and cover letters
  • Envelopes
  • Computer discs/flash drives
  • Access to a fax machine, copy machine
  • Free mailing service for your resume

American Job Centers
(TDD-TYY) 860-263-6074

2 Lafayette Square
(203) 333-5129
(203) 455-2700

55 South Street
(860) 583-9946

152 West Street
(203) 731-2929

95 Westcott Road
(860) 412-7000

30 Elizabeth Street
(203) 734-3443

786 Enfield Street (behind Subway)
(860) 745-8097

37 Marne Street
(203) 859-3200

3580 Main Street
(860) 256-3860
(860) 256-3673

Hartford Public Library
500 Main St
(860) 331-3278
(860) 331-3437

893 Main Street
(860) 643-2222

85 West Main Street
(203) 238-3688
(203) 238-6148

645 South Main Street
(860) 754-5000

New Britain
260 Lafayette Street
(860) 827-6200

New Haven
560 Ella T. Grasso Blvd
(203) 624-1493

New London
Shaw’s Cove Six
(860) 439-7670

113 Salem Turnpike
North Building, Suite 200
(860) 859-5777

1642 Bedford Street
(203) 353-1702

685 Main Street (KMart Plaza)
(860) 496-3300

249 Thomaston Avenue
(203) 437-3380
(203) 437-3304

1320 Main Street (Tyler Square)
(860) 465-2120


Below are details from individual American Job Centers regional locations:


Capital (North Central) Region

American Job Centers: Enfield, Hartford, Manchester, New Britain

WIB – Capital Workforce Partners

Click here for information about locations, hours, workshops, services, training and programs of American Job Centers Capital Region.

Services for Individuals with Disabilities

Contact: Jill Larmett, Disability Program Navigator, 860-656-2526,

  • Our Career Centers are equipped to assist job seekers with disabilities. We have knowledgeable staff, job readiness workshops both live and online where you can learn about the ADA (Americans with Disabilities Act) and/or disclosing your disability or recovery status.
  • We offer the ACCESS Workshop – an informational workshop which teaches you how to effectively Navigate the system of services that assist persons with disabilities.
  • All centers are equipped with Adjustable Work Stations/Large Screen Monitors/ZoomText Software/Jaws/Talking Typing Teacher/Scan and Read Pro/Video Phones/Ubi-Duo/Ergonomic Keyboards, Track Ball Mouse, One-Handed Keyboard, Foot Rests, Book Stands.

Southwestern Region

American Job Centers: Bridgeport, Derby, Stamford

WIB: The WorkPlace, Inc.

Many resources, including workshop calendars and portfolio materials that can be used independently by jobseekers, are available online at

Services for Individuals with Disabilities

Contact: Marcie Thompson, 203-953-3244,

Located in American Job Centers offices, EveryOne Works, Assisted Services and Ticket to Work offer jobseekers with disabilities access to individualized counseling, job search, job placement, guidance and specialized services. Resources include adaptive technologies, connections to state resources employers and community partners.

The Ticket to Work Program provides most people receiving Social Security benefits (beneficiaries) more choices for receiving employment services. Under this program, the Social Security Administration (SSA) issues tickets to eligible beneficiaries who, in turn, may choose to assign those tickets to an Employment Network (EN) of their choice to obtain employment services, vocational rehabilitation services, or other support services necessary to achieve a vocational (work) goal. The EN, if they accept the ticket, will coordinate and provide appropriate services to help the beneficiary find and maintain employment.

Purpose: Connect people with disabilities to employers and meaningful employment.

Eligibility: EveryOne Works, Assisted Services and Ticket to Work are open to jobseekers with disabilities, commonly those who are sight and hearing impaired. There are no age or income restrictions.

Supportive, specialized equipment and software are available to program users to assist in the pursuit of your job search.

Specialized services for jobseekers with disabilities include:

  • Benefits counselors give job seekers information geared specifically to each individual’s situation.
  • One-on-one counseling – to help guide your search and instruct you in the use of adaptive equipment.
  • Ticket To Work- to increase your self-sufficiency and reduce your dependence on SSI/SSDI cash benefits through counseling, guidance, and occupational training.  The Assisted Services Center in Bridgeport is an official Ticket To Work site.
  • Sign Language – Interpreters are available in the Bridgeport center upon request.

Visit the American Job Centers One Stop Career Center for more information on all of the specialized services and benefits you are entitled to, or go to:, or contact: Nestor Leon, 203-610-8556.

Eastern Region

American Job Centers: Danielson, New London, Norwich, Willimantic

WIB: Eastern CT Workforce Investment Board

The Disability Program Navigator helps people with disabilities "navigate" through the enormous challenges of seeking work. Complex rules surrounding entitlement programs, along with fear of losing cash assistance and health benefits, can often discourage people with disabilities from working. The Disability Program Navigator (DPN) better informs beneficiaries and other people with disabilities about the work support programs now available at the American Job Centers One-Stop Career Centers. These Centers provide information, training and other employment-related services at a single customer-friendly location. This program works to achieve seamless, comprehensive, and integrated access to services, creating systemic change, and expanding the workforce development system’s capacity to serve customers with disabilities and employers.

The Disability Program Navigator is knowledgeable on a broad range of federal, state, local and private work incentives and other employment support programs and services.

Contact: Daniel Ryan, 860-859-5622,

South Central Region

American Job Centers: Hamden, Meriden, New Haven

WIB: Workforce Alliance

The American Job Centers AbilityWorks Center is a central point of contact and information for employers and employees with workplace issues. The AbilityWorks Center is an excellent resource on any program designed to help people with disabilities to enter and remain in the workplace. An entirely new set of workers, many with skills and capabilities much-sought-after in the labor market, are contributing to the state economy.

The AbilityWorks Center is a central resource for both jobseekers with disabilities and employers. The Center features an array of individual computer workstations with the latest in assistive technology for people with:

  • Blindness or visual impairment
  • Deafness or hearing impairment
  • Learning disabilities, and more

In addition, the Center has a good library of magazines, books, DVDs and other video and audio material which highlight success stories from jobseekers and employers. This material will provide valuable assistance to individuals who need to obtain additional skills to become more employable, as well as to employers who can gauge the positive impact employees with disabilities can have on a workplace.

The Center also provides a showcase for new and emerging assistive technologies. Employers and educators who are interested in learning more about the latest in technology – both high and low tech – can call and arrange for a personal demonstration and tour of the facility. Just call the AbilityWorks Center at (203) 624-1493.

Northwest Region

American Job Centers: Danbury, Torrington, Waterbury

WIB: Northwest Regional Workforce Investment Board

Danbury American Job Centers Office – Services and resources fact sheet, directions, phone directory.

Torrington American Job Centers Office – Services and resources fact sheet, directions, phone directory.

Waterbury American Job Centers Office – Services and resources fact sheet, directions, phone directory.